Tracking FAQ.


Quick answers to common DHL Express tracking questions.

If I do not have my tracking number, is it still possible to track my shipment?
Yes, under certain conditions. We strongly advise you to make a record of your tracking number however,
If you have the shipper's reference number, you can use our online Shipper’s Reference Tracking service.

When I attempted to track my DHL shipment, I received an invalid waybill error message. Why?
There could be various reasons. The DHL Express Waybill for Time Definite shipments is a 10 digit numeric number
(e.g. 1234567890, 2345678901), so please recheck the number and try again.

I have tracked a shipment and been told to contact DHL. Why is this?
This usually occurs if the information we have is insufficient to track the shipment for you.
The address may be incorrect We require clarification or some additional information may be required.
The matter can be resolved very quickly by contacting Customer Service.

The tracking results are showing that my shipment is going to a different town or city than it was initially addressed to. Why is this?
The Pickup and Delivery destinations shown on the DHL Express tracking results are based on the destination of
The Service Station location providing that pickup and delivery. Please be assured that your shipment is being delivered to
The destination provided by you when you completed the waybill for your shipment(s).